Privacy Policy

Last Updated: July 2026

At Electricians Pretoria, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us for electrical services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you contact us through our website, contact form, email, phone, or WhatsApp, we may collect personal information including:

• Full name

• Phone number

• Email address

• Property or service location

• Details about your electrical requirements

• Any other information you choose to provide when requesting assistance or a quotation

We only collect information that is necessary to respond to your enquiry and provide electrical services.

2. How We Use Your Information

The information you provide may be used to:

• Respond to your enquiries

• Provide electrical advice and quotations

• Arrange appointments or call-outs

• Communicate with you regarding requested services

• Improve our customer service and website experience

• Maintain records relating to enquiries and services provided

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Contact Forms and Website Enquiries

When you submit a contact form on our website, the information you provide is used only to respond to your enquiry and assist with your electrical service request.

Please avoid submitting unnecessary sensitive personal information through website forms.

4. Telephone and WhatsApp Communication

If you contact us by phone or WhatsApp, any information you provide during the conversation may be used to assist with your electrical enquiry, arrange services, and communicate with you regarding your request.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may collect information such as:

• Browser type

• Device information

• Pages visited

• Website usage patterns

This information helps us improve our website performance and user experience.

6. Third-Party Services

We may use trusted third-party services to help operate and improve our website, including website hosting, analytics, security, communication tools, and online services.

These providers may process limited information only as required to provide their services and are expected to protect your information.

7. Protection of Personal Information (POPIA)

Electricians Pretoria respects the requirements of the Protection of Personal Information Act (POPIA) of South Africa.

We take reasonable steps to protect personal information from:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

Your personal information is only accessed by individuals who need it to respond to your enquiry or provide requested services.

8. How Long We Keep Your Information

We keep personal information only for as long as necessary to:

• Respond to enquiries

• Provide requested services

• Maintain business records

• Meet legal or operational requirements

When information is no longer required, it may be securely deleted.

9. Your Rights

You have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of information where appropriate

• Withdraw consent for future communication

To make a request, please contact us using the details provided on our website.

10. Security

While we take reasonable precautions to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website practices.

Any updates will be published on this page with the revised date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Electricians Pretoria
Email: info@electricians-pretoria.co.za
Phone: 061 735 9373

Website: https://electricians-pretoria.co.za